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Frequently Asked Questions

Everything you need to know about MarkItUp.

Getting Started

What is MarkItUp?

MarkItUp is an AI-powered tool that turns screenshots into polished marketing visuals. Upload any screenshot, pick a template, describe what you want to highlight, and get professional-quality marketing images in seconds.

How do I get started?

Visit the web app or install the Chrome extension. Sign in with Google to get 5 free credits. Then upload a screenshot, pick a template, and hit Generate.

Do I need to install anything?

No. The web app works in any modern browser. The Chrome extension is optional and provides the same functionality as a browser toolbar button.

What image formats can I upload?

PNG, JPEG, WebP, and GIF. Maximum file size is 20MB. Larger images are automatically resized for processing.

Credits & Pricing

How do credits work?

Each generation costs 1 credit and produces 2 unique visual variations. You get 5 free credits when you sign up. Your credits work across both the web app and Chrome extension.

What's free?

All image editing tools (crop, resize, rotate, brightness/contrast, background removal) are completely free. Direct export of your original image is free (10 per day). Only AI generation costs credits.

Can I buy more credits?

Yes. Credit packs are available for purchase within the app. Click your profile avatar and select "Buy Credits" to see available options.

If generation fails, do I lose a credit?

If the generation fails entirely on our end, the credit is not deducted. If partial results are returned (e.g., 1 of 2 variations), the credit is still consumed since you received usable output.

Does regenerating a single variation cost a credit?

The first regeneration per generation is free. After that, each regeneration costs 1 credit.

AI & Quality

What AI model does MarkItUp use?

MarkItUp uses Google Gemini for both text analysis (writing headlines and marketing copy) and image generation (creating the visual). Everything runs server-side — no data is processed on your device.

Why does the text in generated images sometimes have errors?

AI image generation can occasionally produce misspellings or text artifacts. This is a known limitation of current AI models. We recommend reviewing all generated text before publishing. You can regenerate individual variations if the text isn't right.

Can I control the resolution?

Yes. In the Export tab, choose between Standard (1K) for faster generation or High (2K) for higher resolution output. The final export size is determined by the output size preset you select.

What does the "Highlight" tool do?

The highlight tool lets you draw on your screenshot to indicate areas you want the AI to focus on. Use the brush or rectangle tool to mark regions, and the AI will create callouts and emphasis around those areas.

Export & Usage

What export formats are available?

PNG and JPEG. You can adjust JPEG quality in the export settings. Choose from 15+ preset sizes for Instagram, YouTube, LinkedIn, Pinterest, Product Hunt, Chrome Web Store, and more.

Can I use generated images commercially?

Yes. You retain full rights to any images you generate with MarkItUp. Use them for marketing, social media, websites, presentations, app stores, and any commercial purpose. See our Terms of Service for full details.

Why do some exports have a watermark?

Free-credit users see a small MarkItUp watermark on exported images. Purchasing any credit pack removes the watermark from all future exports permanently.

What is AI Extend?

AI Extend uses AI to naturally fill the edges of your image when switching to a different aspect ratio. Instead of cropping (which loses content), AI Extend generates new content that seamlessly continues the scene. It costs 1 credit.

What is a Brand Kit?

Brand Kit lets you save your brand colors, logo, tagline, and font style. When you generate with a Brand Kit selected, the AI incorporates your brand elements into the visual. Brand Kit is available for paid users.

Privacy & Data

What data do you store?

We store your Google account info (email, name, profile photo) for authentication and your credit balance. Uploaded images are sent to Google Gemini for processing but are not stored on our servers. See our Privacy Policy for full details.

Can I delete my account?

Yes. Contact us at smythmyke@gmail.com and we'll delete your account and all associated data within 48 hours.

Is my data shared with third parties?

No. Your data is never sold or shared. Images are sent to Google Gemini solely for AI processing. We do not use your images for training or any other purpose.

Still Have Questions?

We're happy to help. Reach out anytime.

Contact Support